COVID-19 INFO AND POLICIES
***DUE TO THE COVID-19 our production and fulfillment teams are delayed. While our website will continue to be available to shop, our standard operations are running around five business days behind. Please note that some styles clearly state that they are a PRE-ORDER. A pre-order can take up to 1-3 weeks to ship!
We hope you understand our updated policy at the moment during this unknown time.
Shipment Delays: We appreciate your patience with shipping delays. Due to the increased order volume it can take us an additional 3 days to process and ship your order and provide tracking information. Keep an eye out for email tracking confirmation, we will send updates via email.
Where's my order ? I haven't received tracking info? We appreciate your business during this time. We are working as quickly as possible with limited staff to get your order out.
- Tracking info becomes available once our carrier partners pick up and scan your package. If you purchased a pre-order item, we will send you tracking info right away to show you that your order is in que and will ship at the estimated time given.
- Tracking information for orders without pre order items will be sent within 24 -48hrs, it is up to you to be checking this daily for updated tracking info. Please note USPS is having internal delays in their system, please allow 2-4 days for it to show actual live updates of your order in transit.
Item showing delivered but it's not here ?: Please contact your local USPS office and give them your tracking info. They will be able to further assist you as additional shipping info is out of our control. If you purchased ROUTE PACKAGE PROTECTION, please contact them only directly here https://claims.route.com/
Due to delays on status of your order via USPS it may show delivered but your item could actually arrive 2-7 days after it shows delivered on your status. Please keep in touch with them as we don't have additional info about delivery questions or where your package is.
I need to cancel my order after I placed it : Once your order is placed, we start working on it right away. At this time, we are unable to cancel or delay orders even if they have not shipped.
You can send it back within 7 business days of receiving your order. Store credit will only be issued as we do not do refunds.