RETURNS

RETURN PROCESS:

If the item is within 14 days from the delivery time frame, please click on the link below to start your returns.  

START RETURN HERE 

Our team will respond within 24-48 hrs with a confirmation if item meets approval return requirements.

Once we receive the return, we will inspect it to ensure it is in good condition. Then we will immediately process your store credit.  

 

OUR RETURN & EXCHANGE POLICY  

In the unlikely event that you are not satisfied with your purchase, we accept exchanges for store credit only.  Due to a portion of every sale going to the organizations Bracha supports, we do not offer refunds. There is no exception.  

We will exchange your item or issue a store credit within 14 days from when your item is delivered.  

ALL returned items must be unworn, unused, and in the original condition/packaging.  Please ensure the item(s) sent back is via a traceable and/or insurable method, as Bracha is not responsible for any packages damaged or lost in transit.

* We are not responsible for shipping charges To/From on orders that need to be exchanged for another style.

* BRACHA has the right to refuse returns not meeting these requirements.

 

TERMS & CONDITIONS /  ITEMS NOT ELIGIBLE FOR RETURNS:

Custom Orders, Earrings, Hair accessories, and Sale items are FINAL SALE no exceptions.  No other discounts or promotions can be combined or will be honored on sale items.

 * Flash sale Friday items are final sale 

Please make sure you read product details on sale items before purchasing.

If you purchased from one of our retail partners, please contact them directly.  

 

 GIFT WITH PURCHASE:

If the item came with a gift with purchase, the item must be sent back with the original return.  If it is not returned, we will adjust the item's value to the store credit.

 

PRICE ADJUSTMENTS:

Price adjustments are not honored during holiday promotions like Black Friday, Cyber Monday, or Flash Sale Friday. This also includes our Birthday Sale.

 

 WARRANTY / REPAIRS

We want you to feel good about shopping with us.  

BRACHA offers a free 1-year warranty repair on products purchased online. This warranty covers manufacturing defects or workmanship, NOT wear & tear or neglect. The customer is responsible for shipping items back to us.

We will issue a repair free of charge if it's within the one-year warranty period.  Anytime after a year, we will gladly repair it for a fee plus shipping.

E-mail Orders@wearbracha.com with the order number,  picture of the item, and damage.

Please note that our styles change frequently, and we may not have old materials available.  Repairs may take up to 2 weeks to complete and be shipped back.

* BRACHA has the right to refuse returns not meeting these requirements.

If you purchased an item from one of our retail partners, please contact them directly.